General Terms and Conditions for Students

LESSON POLICIES

Booking a Lesson

The Student will choose from the list of available Lesson times on a Faculty Member's schedule through the third party platform, Setmore. If a Student wants to request other availability, they may contact the Administration. The Administration will contact the Teacher and the Teacher may accept or deny the Student’s availability request at the Teacher’s discretion.

A Student may schedule a Lesson up to 48 hours prior to the faculty's next available lesson time slot.

Attendance

Lessons booked on ArtistaCloud are expected to occur under the conditions of date, time, and duration with selected faculty member and is expected to be honored by both parties. In the event that one party is unable to honor the original conditions, a rescheduling or cancellation of the lesson can occur.

Cancellations and Rescheduling

Rescheduling - Lessons can be rescheduled with appropriate notice - at least 24 hours prior to the scheduled lesson time. In the case of rescheduling a Lesson, the rescheduling party must contact the ArtistaCloud administration at least 24 hours before the scheduled lesson occurs. Administration will then communicate with both parties to arrange a new lesson time that is agreed upon by both parties.

In cases of emergency that cause faculty to be unavailabile during an 'Early Initial Booking' (First Time Customer/Student That Books A Lesson Close To 48 Hours Prior To The Booked Lesson Time), faculty may arrange a different available time by notifying and making arrangements with Administration. Administration will then try to make new arrangements with the student for a newly agreed time between the teacher and student.

Cancellations - Cancellations are handled on a case-by-case basis. In order to request a lesson cancellation, please email the administration at infoartistacloud@gmail.com. Administration must be notified 24 hours prior to the scheduled lesson in order to be processed. Lessons cannot be cancelled after the 24 hour notice. Nonetheless, student can still choose to participate in said lesson, or they otherwise would forfeit the lesson tuition completely. Proper 24 hour notice cancellations will be honored but assessed a partial refund only, with the assessment of a $15 cancellation fee due to service charges.

Refunds

Refunds under the ArtistaCloud Guarantee -

All requests are to be made to administration at admin@artistacloud.com.

Requests for a refund will be handled on a case-by-case basis. The ArtistaCloud Guarantee occurs when a Student is dissatisfied with their first lesson purchased with a specified teacher. If dissatisfied with the first Lesson, the Student should contact administration within forty-eight (48) hours of the occurred lesson. Administration will work with the student to reschedule the lesson, find a different teacher, or issue a full refund for the Lesson price (under the ArtistaCloud Guarantee).

Puntuality between student and teacher is of utmost importance. Each party is responsible for their own attendance. The ArtistaCloud Guarantee does not apply in any case where the student missed or was late to the lesson due to student's own actions.

No refund will be issued if a student is more than ten minutes late to the lesson or does not attend a lesson under the circumstances that the student has not made arrangements with the administration and teacher regarding rescheduling. The teacher is not responsible for providing extra time lost for the lesson due to the lateness of the student. However, under the sole discretion of the teacher, the teacher may provide extra make-up time if they so choose, though teacher is not obligated to.

Parents/Students are highly encouraged to communicate with Administration and the Teachers if necessary to seek rescheduling of lessons on ArtistaCloud, and to do so as soon as possible with Appropriate Notice (24 Hours Prior To Scheduled Lesson).

Students who repeatedly cancel lessons without Appropriate Notice may have limited or denied access to the ArtistaCloud platform. In such a case, the student will no longer be able to use the platform as a student/customer.

Teachers who repeatedly cancel lessons without Appropriate Notice will have their platform access limited or denied. In such a case, the teacher will no longer be able to use the platform as a teacher.

Booking a lesson on ArtistaCloud means the student has agreed to the knowledge of the technical requirements required to use the platform. In the event that the student has inadequate hardware or bandwidth and has agreed to book a lesson after payment has been processed, ArtistaCloud will not provide a refund to student.

In addition, no refund will be issued if student acts with inappropriate conduct during the lesson. If a teacher’s conduct causes harm or inability to have a functioning lesson, the student should inform the administration. Refunds will be handled on a case-by-case basis.

Students may seek a full refund for a lesson cancelled by the teacher, or they may otherwise reschedule the lesson.

Granted refunds will be processed within reasonable time. To contact administration concerning a potential refund, please contact infoartistacloud@gmail.com.

Technical Requirements

These are the requirements for hardware and software in order to take/teach lessons on ArtistaCloud. By purchasing lessons, you are agreeing to the Terms of Use, and you agree that you have met the minimum requirements in order to use the platform for its intended purpose. ArtistaCloud is not responsible or liable for lessons purchased where customer/student does not meet the minimum of software and hardware requirements.

• A Computer, Laptop, Tablet, or Cell Phone with a Webcam or Front-Facing Camera (720p or higher, recommended) as well as a connected microphone for audio input.

• An email Address associated with your account. Your lesson link will be found through your email, so be sure to check after booking lessons.

• A Web Browser - Our platform uses Teleport Video for video conferencing. All you need is a web browser to be able to open the window for Teleport Video. For the best experience, make sure you're using a supported web browser: Google Chrome, Mozilla Firefox, Safari 12 or greater, and Microsoft Edge (Chromium build).

Internet Speed/Bandwidth Requirements:

600kbps (up/down) for high quality video and 1.2 Mbps (up/down) for HD video.